Returns & refunds

Start a return

Email office@gorped.com with your order number and the item you want to return. For a damaged, faulty or incorrect item, tell us what is wrong and include a photo if possible.

We provide the return address, instructions and any return label by email. For a voluntary return, these are provided after approval. Please do not use the sender address on the parcel as a return address.

A return label is not automatically free. We tell you its cost before you agree to use it. If you have a statutory right to withdraw, your clear notice exercises that right; you do not need our approval or have to wait for a label to give notice.

Voluntary returns

In Switzerland and wherever no statutory change-of-mind right applies, we review returns individually. A change-of-mind refund or exchange is not automatic.

Contact us before sending an item back. We assess the timing, condition and circumstances and confirm any offer in writing. For an approved voluntary return, the item should be unworn, clean and complete, with its accessories and packaging, unless we agree otherwise. We also confirm the return deadline and whether the outcome is a refund or exchange.

These voluntary conditions do not limit rights you have for faulty goods or under mandatory consumer law.

EU, EEA & UK withdrawal

If the consumer law applicable to your purchase gives you a 14-day withdrawal right, you may cancel without giving a reason within 14 calendar days after you, or someone you nominate other than the carrier, receives the goods. For goods from one order delivered separately, the period begins when the last item is received.

Send a clear statement to office@gorped.com or by post to Saftladen GmbH, Birkenstrasse 47, 6343 Risch-Rotkreuz, Switzerland. You may use the form below, but it is not compulsory. Send your notice before the withdrawal period expires. Merely refusing delivery or leaving a parcel uncollected does not clearly notify us of withdrawal.

After giving notice, send the goods back within a further 14 days. Contact us for the return instructions. If no alternative return address is provided in time, you can return the goods to the company address above. Our response time does not shorten your rights.

You may inspect the goods as you would in a shop. You are responsible only for a reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits. Missing original packaging alone does not remove your withdrawal right.

Return shipping costs

The buyer pays the direct cost of returning an item after a change of mind, including an approved voluntary return or a statutory withdrawal, unless we agree to pay or applicable law requires otherwise. We do not add a restocking fee to a statutory withdrawal.

For faulty, damaged or incorrectly supplied goods, we cover reasonable return costs where required by law. Contact us so we can arrange a suitable method. We will not make you pay return postage that we are legally required to cover.

Pack the item securely and keep proof of postage. We recommend a tracked service.

How refunds work

Refunds go back to the original payment method unless you expressly agree to another method without additional cost. Your bank or payment provider may take additional time to display the refund.

For a statutory withdrawal, we refund the payments owed to you, including the cost of our least expensive standard outbound delivery for a fully cancelled order, within 14 days of being informed of your decision. We may withhold the refund until we have received the goods or evidence that you sent them back, whichever comes first. Extra charges for a more expensive delivery method you chose are not included.

For a voluntary return, the written approval states the refund amount and any agreed return-label cost. We process the agreed refund after receipt and inspection, normally within 14 days. Mandatory refund deadlines take priority.

Faulty or incorrect items

Check your delivery and let us know promptly if an item is faulty, damaged or different from what you ordered. Contact office@gorped.com; we remain your point of contact and will not require you to resolve a claim solely with the carrier.

Your legal rights to repair, replacement, a price reduction or a refund depend on the circumstances and applicable law. EU consumers have a minimum two-year legal guarantee of conformity for new goods; national law may give longer protection. Swiss, UK and other mandatory rights are also preserved. There is no seven-day cut-off in this policy for reporting a statutory claim.

Ordinary wear, accidental damage or misuse is not itself a manufacturing defect. This does not exclude a claim where the goods failed to meet the legal requirements.

Exceptions & special orders

We do not treat every sale item or face covering as automatically excluded from withdrawal. An exception applies only where the law permits it and the relevant conditions are met, for example genuinely personalised goods or sealed goods unsuitable for return for health or hygiene reasons after their seal is broken.

If digital content is offered, loss of a withdrawal right before the withdrawal period ends requires the legally necessary express consent and acknowledgement before supply begins. Buying a download alone does not waive that right.

A waitlist sign-up is not a purchase and does not create a payment obligation.

Withdrawal form

You can copy this text into an email or letter. Delete anything that does not apply.

To: Saftladen GmbH, Birkenstrasse 47, 6343 Risch-Rotkreuz, Switzerland; office@gorped.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Goods / order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only if sent on paper:

Questions about a return? Email office@gorped.com.