Shipping policy

GORPED / CUSTOMER CARE

From order to delivery. Here’s what to expect.

Updated 10 September 2026

Processing & delivery

Orders for available items are normally processed within 2 days. Estimated delivery is 4 days after dispatch, so allow approximately 6 days in total.

These are estimates, not guaranteed arrival dates. Your destination, customs clearance, public holidays and carrier disruption can affect delivery. Any specific estimate or different lead time shown at checkout or on the product page applies to that order.

Waitlist-only items cannot be purchased yet and are not covered by these estimates. If we offer a pre-order, we will state its expected dispatch timing before purchase.

Destinations & shipping costs

Available destinations and delivery charges are shown at checkout before you pay. If a country or address is not accepted at checkout, we cannot currently offer delivery there. Free shipping applies only when expressly offered for your order.

Check your delivery address and contact details carefully. If you notice an error, email office@gorped.com as soon as possible. We can only make changes that are still possible at that stage of fulfilment.

Track your order

Use Track your order with your order number and the email used at checkout. Tracking may take a little time to update after dispatch.

For a missing update or delivery question, contact office@gorped.com with your order number. We will investigate with the fulfilment partner or carrier where necessary.

Taxes, duties & customs

The currency, shipping charge and taxes collected by us are shown at checkout. Depending on the destination, additional import duties, local taxes or customs-handling charges may be collected by the carrier or authorities if they are not included in your checkout total. Those charges are payable by the buyer where legally applicable.

Customs clearance can extend delivery time. We cannot guarantee the amount or timing of charges imposed by authorities. This does not remove our duty to provide required pre-purchase price information or any mandatory consumer remedy.

Late, missing or damaged deliveries

If your parcel is late, missing or damaged, email office@gorped.com. Keep any damaged packaging and take a photo where practical. We remain responsible for arranging the delivery we agreed with you.

For consumer orders, the risk of loss or damage normally remains with us until you, or a person you nominate, physically receives the goods. The statutory exception for a carrier independently commissioned by the consumer may apply.

If we cannot deliver within the agreed period, your applicable rights to request delivery, set a reasonable additional deadline or cancel and receive a refund remain intact. Where applicable law requires delivery within 30 days unless another time is agreed, that rule applies.

Uncollected parcels & returns

If a parcel is returned because it was uncollected or the address was incorrect, contact us to arrange the next step. Any new delivery charge must be agreed with you. A returned parcel does not automatically cancel the order, but your statutory cancellation rights remain available.

For return instructions and who pays return shipping, read Returns & refunds.